Refund & Returns Policy
Last Updated: October 7, 2026
At MD Plus, we want our patients and customers to feel confident when purchasing products or receiving services from us. Because we offer both healthcare and aesthetic services as well as wellness products and supplements, eligibility for returns and refunds varies depending on the type of purchase.
Please review the following policy before making a purchase or receiving treatment.
1. Supplements & Retail Products
For health, safety, and quality-control reasons, products that have been opened, used, or have a broken or removed safety seal generally cannot be returned.
Unopened and unused products may be eligible for return at the discretion of MD Plus, provided that the product is in its original condition and packaging and proof of purchase can be provided.
Before returning any product, please contact MD Plus to confirm whether the item is eligible for return and to receive return instructions.
Products returned without prior authorization may not be accepted.
2. Non-Returnable Products
For health and safety reasons, certain products are not eligible for return or refund, including:
Products that have been opened or used
Products with a broken, damaged, or removed safety seal
Products that have been altered from their original condition
Products that cannot safely be resold due to health, hygiene, or storage considerations
Consultation-only, prescription, specially ordered, or patient-specific products once they have been ordered, dispensed, or otherwise prepared for the individual, except where required by law
Products identified as final sale at the time of purchase
Additional restrictions may apply depending on the nature of the product.
3. Consultation-Only & Patient-Specific Products
Certain products available through MD Plus may require consultation with a healthcare professional and may be ordered or provided specifically for an individual patient.
Because these products may be prescription-based, specially ordered, customized, or otherwise patient-specific, they generally cannot be returned or exchanged after they have been ordered, dispensed, shipped, or provided to the patient, except where required by applicable law or where MD Plus determines that an error has occurred.
Displaying a consultation-only product on the MD Plus website does not constitute an offer for unrestricted online purchase.
Please contact MD Plus if you have questions about a consultation-only product before proceeding with an order.
4. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from the item you ordered, please contact MD Plus as soon as reasonably possible after receiving it.
When contacting us, please provide:
Your name
Order or purchase information
A description of the issue
Photographs of the product and packaging, when applicable
Please retain the product and its original packaging until MD Plus provides further instructions.
Once the issue has been reviewed, MD Plus will determine the appropriate resolution, which may include replacement, exchange, refund, or another remedy as appropriate.
5. Medical & Aesthetic Services
Payments made for medical, wellness, or aesthetic services are treated differently from purchases of physical products.
Once a treatment or service has been performed, fees associated with that completed service are generally non-refundable.
Medical and aesthetic treatments can produce different results for different individuals. A particular outcome cannot be guaranteed, and dissatisfaction with an individual result does not automatically qualify a completed treatment for a refund.
If you have a concern following a treatment or service, please contact MD Plus so that the concern can be appropriately evaluated.
Nothing in this policy limits any rights or remedies available under applicable law.
6. Treatment Packages & Prepaid Services
If MD Plus offers prepaid treatments, packages, memberships, or other advance-purchase services, refund eligibility may depend on whether any portion of the package or service has already been used.
Any specific terms presented at the time of purchase will apply in addition to this policy.
If you have purchased a package or prepaid service and have questions about cancellation or refund eligibility, please contact MD Plus for assistance.
7. Appointment Deposits & Prepayments
Some appointments or treatments may require a deposit or payment in advance.
Any cancellation, rescheduling, late-arrival, or no-show requirements associated with an appointment will be communicated by MD Plus or through the applicable scheduling process.
Where a deposit or prepayment is subject to specific cancellation terms, those terms will be provided at or before the time the appointment is booked.
Failure to attend an appointment or comply with an applicable cancellation policy may affect eligibility for a refund or transfer of the deposit.
8. Cancellations
If you need to cancel or reschedule an appointment, please contact MD Plus as soon as possible.
Appointment cancellation and rescheduling policies may vary depending on the service being scheduled. Any applicable cancellation fee, deposit requirement, or notice period communicated when the appointment is booked will apply.
9. Refund Processing
If a refund is approved, it will generally be issued to the original method of payment whenever reasonably possible.
Processing times may vary depending on the payment provider, financial institution, or third-party payment system used for the original transaction.
MD Plus is not responsible for processing delays caused by banks, card issuers, or third-party payment providers after an approved refund has been submitted.
10. Shipping Charges
Where products are shipped, original shipping or delivery charges are generally non-refundable unless the return results from an error by MD Plus, a defective product, or another circumstance for which MD Plus determines that reimbursement is appropriate.
Customers may be responsible for return shipping costs for eligible discretionary returns unless otherwise agreed by MD Plus.
Please contact MD Plus before shipping a product back so that appropriate return instructions can be provided.
11. Third-Party Purchases & Payments
Certain purchases, payments, financing arrangements, or other transactions may be processed through third-party providers.
Where applicable, additional terms and refund procedures established by the third-party provider may apply.
Purchases made directly through an independent third party may need to be addressed with that provider rather than MD Plus.
12. CareCredit & Financing
Purchases made using CareCredit or another third-party financing service may be subject to additional terms established by the financing provider.
If MD Plus approves a refund for a transaction originally financed through a third-party provider, the refund will be handled in accordance with the applicable payment and financing procedures.
Questions concerning financing accounts, promotional financing terms, interest, or account balances should be directed to the applicable financing provider.
13. Refund Abuse & Fraudulent Activity
MD Plus reserves the right to decline a return or refund request when there is reasonable evidence of fraud, misuse, abuse of this policy, product tampering, or other improper activity, subject to applicable law.
14. Policy Changes
MD Plus may update this Refund & Returns Policy from time to time to reflect changes to products, services, business practices, or applicable requirements.
When changes are made, the Last Updated date at the top of this page may be revised.
The policy applicable to a purchase will generally be the policy in effect at the time of that purchase, together with any specific terms disclosed during the transaction.
15. Questions or Return Requests
If you have questions about a purchase, believe you received an incorrect or damaged product, or would like to determine whether an item is eligible for return, please contact MD Plus before returning the item.
MD Plus
5004 Thompson Terrace, Suite 114
Colleyville, TX 76034
Phone: (817) 471-5051
Email: mihills@md-plus.net
When contacting us about a product purchase, please include your name and any available order or purchase information so that we can assist you.